Privacy Policy

Data Protection Declaration

We are pleased that you are visiting our websites and would like to thank you for your interest in our company, our products and our websites. Your privacy when using our websites is important to us. Consequently, we would ask you to take note of the following information:

1. Anonymous data collection

You may, as a matter of principle, visit the Volkswagen AG websites without telling us who you are. We are notified merely of the name of your Internet Service Provider, the website from which you accessed our site, and which of our website pages you visit. This information is evaluated for statistical purposes. Your anonymity as an individual user is preserved.

2. Collection and processing of personal data

Personal details are only collected if you provide them to us, such as to execute a contract, in response to a survey, or when registering for personalised services.When you register for Volkswagen personalised services, provided you give your consent your registration details will be processed for the purposes of promotion and market research and to provide needs-oriented design of electronic services. Moreover, if you give your consent the information called up by you on your visit to the Volkswagen portals will be used to construct a user profile, in order to provide you with specially tailored promotional offers.This data is transmitted in encrypted form, in order to prevent misuse by third parties. Your data is processed within the Federal Republic of Germany.

3. Use and distribution of personal data

Without your consent to other use, the personal data collected on the websites of Volkswagen AG will be used only for contract execution and handling of your enquiries. Additionally, if you have given your consent, your data will also be used for promotional and market research purposes and for the design of needs-oriented electronic services from Volkswagen AG. Any use of personal data for the delivery of tailored promotional offers will also be made only if you have given your consent.
As consent to use your data for the above purposes may involve the transmission of your data to the companies of the Volkswagen Group and the Volkswagen partners (dealers and service centres) selected by you, your data may also be passed on to those parties. No other transfer of data to third parties is undertaken.
You can of course withdraw your consent at any time with immediate effect.
If you have any further questions concerning data protection at Volkswagen, please refer to our FAQs (Frequently Asked Questions). You can also obtain information on your data, and submit any suggestions you may have, by e-mail or letter to the following address:

Volkswagen AG Data Protection Representative
Ulrich Pohling
Volkswagen AG
Brieffach 1886/138436